Privacy Policy for Missenden Seeds

Last updated: 15/11/25

This Privacy Policy explains how Missenden Seeds (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us in any way.
We respect your privacy and comply with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

If you have any questions, please contact us at:
Email: info@missendenseeds.com

1. Information We Collect

1.1 Information you give us directly

We collect personal information when you:

  • Place an order

  • Create an account

  • Sign up for our newsletter

  • Contact us via email or contact form

  • Request a return or refund

This may include:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number (optional)

  • Order details

  • Payment information (processed securely by our payment provider)

We do not store or have access to full payment card details.

1.2 Information collected automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

  • Referring websites

  • Basic analytics data

This helps us improve website performance and user experience.

1.3 Cookies

We use cookies and similar technologies to:

  • Ensure the website functions properly

  • Remember items in your basket

  • Improve performance

  • Analyse website traffic

  • Personalise marketing (only if you consent)

You can manage or disable cookies in your browser at any time.

2. How We Use Your Information

We use your information to:

2.1 Process orders

  • Confirm and fulfil your order

  • Provide delivery updates

  • Handle returns and customer service

2.2 Improve our website and services

  • Analyse visitor behaviour

  • Improve user experience and functionality

2.3 Marketing (only with your consent)

  • Send newsletters

  • Share product updates or promotions

You can unsubscribe at any time via the link in any marketing email.

2.4 Legal obligations

  • Tax and accounting requirements

  • Fraud prevention

  • Compliance with UK laws

3. Legal Bases for Processing

We process your data under the following legal bases:

  • Contract: To fulfil your order

  • Consent: For marketing emails and non-essential cookies

  • Legitimate interests: Website analytics, fraud prevention, customer service

  • Legal obligation: Record-keeping required by law

4. How We Share Your Information

We only share information with trusted third parties necessary to operate our business, such as:

4.1 Payment processors

Stripe, Paypal, Squarespace, Apple.
They securely process your payment information.

4.2 Delivery partners

To deliver your order (e.g. Royal Mail, couriers).

4.3 Website hosting and email services

Squarespace.

4.4 Analytics and performance tools

Google Analytics.
These services may use cookies and collect anonymised usage data.

We never sell your personal information.

5. International Transfers

Some third-party services we use may transfer data outside the UK/EU.
When this happens, we ensure appropriate safeguards are in place.

6. How Long We Keep Your Information

We keep your information only for as long as necessary for the purposes described in this policy:

  • Order records: 6 years

  • Newsletter sign-ups: until you unsubscribe

  • Enquiry emails: typically 12 months

  • Analytics data: varies by provider (14 months for Google Analytics)

7. Your Rights

You have the following rights under the UK GDPR:

  • Right to access – request a copy of your data

  • Right to rectification – correct inaccurate information

  • Right to erasure – request deletion (in some cases)

  • Right to restrict processing

  • Right to object – particularly to marketing

  • Right to data portability

  • Right to withdraw consent at any time

To exercise any of these rights, contact us at:
info@missendenseeds.com

If you have concerns, you can also contact the ICO (Information Commissioner’s Office).

8. Security

We take appropriate technical and organisational measures to protect your information, including:

  • HTTPS encryption

  • Secure payment processing

  • Access controls

  • Regular security updates on our website and hosting environment

However, no website is 100% secure, and we cannot guarantee absolute security.

9. Links to Other Websites

Our website may contain links to external sites (e.g. Instagram).
We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this policy from time to time.
The latest version will always be posted on this page with a new “Last updated” date.